At Baby Sloth Co., we are committed to providing high-quality custom sublimation products that exceed your expectations ; Please review the following policies to help ensure a smooth process and the best results for your order:

Custom Sublimation Policies

In-House Blanks Policy

To guarantee the highest quality and consistency in our sublimation process, we prefer to supply the blanks for all custom orders. By using our in-house blanks, we ensure compatibility with our sublimation techniques and minimize the risk of flaws or damage during production.

  • Blank Supply: Baby Sloth Co. offers a variety of in-house blanks in various sizes and colors to suit your design needs.
  • Quality Control: Using our blanks ensures the materials are sublimation-friendly, and we can promptly replace any flawed items.
  • Preferred Option: For the best results and to streamline the process, we highly encourage customers to select blanks from our available stock.

Customer-Provided Blanks Policy

When you provide your own blanks, please be aware of the following guidelines:

  • Risk of Imperfections: While we take great care in our sublimation process, customer-provided blanks may not always yield the same results as our in-house stock. Imperfections in fabric or material type can lead to flaws in the print, and we cannot take responsibility for such outcomes however we will work to resolve any flaws or issues with an order
  • Backup Blanks Recommended: To avoid potential issues, we strongly suggest providing one or two extra blanks when submitting your order. This provides a backup if any problems arise during the printing process.
  • Replacement Process: If a customer-provided blank is damaged during sublimation, we will re-sublimate a replacement at no additional charge. However, the customer is responsible for providing a new blank for reprinting, and the cost of the replacement blank is not covered.

Sublimation Risks & Limitations

While sublimation is a highly effective method of printing, certain risks and limitations must be considered:

  • Color Variability: Sublimation can sometimes result in slight color variations due to fabric composition, heat settings, or the type of blank used. We make every effort to achieve accurate color matching, but some variance is inherent in the process.
  • Material Compatibility: Sublimation works best on polyester or polyester-blend fabrics. Fabrics with a higher cotton content may not yield the same vibrant results. Please ensure the blanks you provide are sublimation-compatible.
  • Sublimation and Dark Color Blanks: Sublimation works best on lighter-colored blanks, as the ink bonds with the fibers of the fabric. On dark-colored blanks, the print may not be as vibrant or visible unless a white base layer is used, which is not always possible with sublimation. For darker garments, we recommend using a different print method (e.g., screen printing or vinyl) for the best results.
  • Print Placement & Quality: We take extra care in ensuring the design is properly aligned and printed. However, slight variations in alignment may occur due to the nature of the process and material type.

Custom Order Acknowledge

By placing an order with Baby Sloth Co.

You acknowledge and accept these terms and understand the risks associated with custom sublimation printing.

We’re here to make sure your order meets your expectations, and we appreciate your understanding of these policies.

Thank you for supporting Baby Sloth Co.

BABY SLOTH CO.

SHOP POLICIES & TERMS OF SERVICE

Payment & Refunds

Payment is due at checkout, no holds or payment plans.

(shoppay/quadpay type installments are accepted via the shopify checkout on the user side, user is responsible for payment service)

Cancellations are not always permitted so please be sure you want to buy the product you are looking at.

Shipping

Shipping prices are calculated based on UPS/USPS postage rates.

These rates are subject to change and are expected to increase next year (again).

For BODY CARE ITEMS from IG: 1-2 Day Priority shipping rates are calculated based on your location and the weight of the product.

We aim to use 2 day shipping or faster when ordering body care products for quality control of your items.

Pre-made items will ship within 1 week of your purchase(but can typically ship in 1-3 days)

If you are in the US, please allow 2-7 days for delivery.

If you are outside of the US, please allow 1-5 weeks for delivery.

Returns & Exchanges

Baby Sloth Co. will not be accepting returns or exchanges for any products once they arrive in your hands

Address Changes

Please email, direct message, or comment on our posts on Instagram about any address changes as soon as possible to ensure Baby Sloth Co. sees it before the shop fulfills your order.

Lost Orders

If your tracking number shows that your order was lost during transit, Baby Sloth Co. will offer you a 50% refund. Please allow up to 14 business days for refund processing.

Since international orders do not have thorough tracking please allow up to 6 weeks to see if the item could have just been delayed during transit before requesting a 50% refund for the lost item as this is often the case.

In some cases we can work out a way to do a custom replacement order of the product for 50% off the original price.

International Custom Fees

Baby Sloth Co. is not responsible for customs fees if there are any.

Please be wary of import fees especially in Canada. We know that they can be very steep for high value orders.

Damaged Items

If your product arrives damaged or flawed from shipping damage or flaws in the items then please contact us with a photo by email or direct message on IG and we can work out a solution to replace, fix the item, or give a partial refund.

Please treat all HANDMADE items with care!

TERMS OF SERIVCES

Baby Sloth Co. reserves the right to refuse service to anyone. Failure to follow terms of service can result in prohibition from future purchases.

Baby Sloth Co. has the right to prohibit/blacklist anyone from our shop for rudeness, threats, frequent returning, fraudulent flags, chargebacks, etc.

Baby Sloth Co.is not responsible for any injury or illness while products are in use.

All policies are subject to change.