Payment & Refunds

Payment is due at checkout, no holds or payment plans.

PAYMENT IS DUE AT CHECKOUT ; NO HOLD OR PAYMENT PLANS

**ALL ONLINE CARD PAYMENTS ARE PROCESSED BY BANKFUL/PINWHEEL*

PROCESSOR POWERED BY PINWHEEL (NOW KNOWN AS BANKFUL) PAYMENT PROCESSING COMPANY**

ShopPay/QuadPay type installments are dependent via the users standing within those 3rd party apps. The user is responsible for all payment service payments within these apps.

Cancellations are not always permitted so please be sure you want to buy the product you are looking at.

Shipping

Shipping prices are calculated based on UPS/USPS postage rates.

These rates are subject to change and are expected to increase next year (again).

For BODY CARE ITEMS: 1-2 Day Priority shipping rates are calculated based on your location and the weight of the product. **We ALWAYS aim to use 2 day shipping or faster when ordering body care products for quality control of your items**

Pre-made items will ship within 1 week of your purchase (sometimes can typically ship in 1-3 days)

If you are in the US, please allow 2-7 days for delivery.

If you are outside of the US, please allow 1-5 weeks for delivery.

Address Changes

Please email, direct message, or comment on our posts on Instagram about any address changes as soon as possible to ensure Baby Sloth Co. sees it before the shop fulfills your order.

Lost Orders

If your tracking number shows that your order was lost during transit, Baby Sloth Co. will offer you a 50% refund.

Since international orders do not have thorough tracking please allow up to 8 weeks to see if the item could have just been delayed during transit before requesting a 50% refund for the lost item as this is often the case.

In some cases we can work out a way to do a custom replacement order of the product for 50% off the original price.

International Custom Fees

Baby Sloth Co. is not responsible for customs fees if there are any.

Please be wary of import fees especially in Canada. We know that they can be very steep for high value orders.

Returns & Exchanges

Baby Sloth Co. will not be accepting returns or exchanges for any products once they arrive in your hands

Damaged Items

However, If your product arrives damaged or flawed then please contact us with a photo by email or direct message on IG and we can work out a solution to replace, fix the item, or give a partial refund.

Please treat all items with care. SEE our Handmade Care & Disclaimer info HERE.

Additional Policies

Baby Sloth Co. reserves the right to refuse service to anyone. Failure to follow terms of service can result in prohibition from future purchases.

Baby Sloth Co. has the right to prohibit/blacklist anyone from our shop for rudeness, threats, frequent returning, fraudulent flags, chargebacks, etc.

Baby Sloth Co.is not responsible for any injury or illness while products are in use.

All policies are subject to change.